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    Refund policy

    Intro

    eufy provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by eufy as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at support@eufylife.com with your order receipt for confirmation.

    This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

    Item Warranty Period
    RoboVac 12 Months
    HomeVac 24 Months
    WetVac 24 months
    Smart Home 18 months
    Smart Scales 15 Months
    Accessories 30 Days
    Security
    12 Months
    Holiday Returns Policy
    eufy has extended the Holiday Returns Policy for 2022. Orders purchased between October 11th, 2022 and December 25th, 2022 are eligible for return until January 31st, 2023.
    30-Day Money-Back Guarantee for Any Reason
    Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in eufy’s warehouse for inspection, the refund process will begin.

    ● Returns must include all accessories
    ● Items must include original packaging
    ● For non-quality related warranty claims, buyer is responsible for shipping costs
    ● For non-quality related warranty claims, eufy refunds the cost of the product itself
    ● Returns may be rejected if product does not meet the above requirements

    Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through eufy’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

    Warranty Claims for Quality-Related Issues

    All quality-related defects on items sold directly by eufy or eufy’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

    eufy’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

    Quality-related warranty claims on purchases made through eufy’s authorized distributors and retailers are handled through eufy.

    For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available, otherwise a new item will be sent.

    Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

    Process:

    ● Buyer must provide sufficient proof of purchase
    ● eufy must document what happens when buyers troubleshoot the product
    ● The defective item’s serial number and/or visible proof depicting the defect are required
    ● It may be necessary to return the item for quality inspection

    Valid proof of purchase:

    ● Order number from online purchases made through eufy or eufy’s authorized resellers
    ● Sales invoice
    ● Dated sales receipt from an authorized eufy reseller that shows a description of the product along with its price

    Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

    Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

    Shipping costs must be covered by buyer in the following situations:

    ● Returning products for any reason other than a proven defect
    ● Warranty claims on items taken outside the original country of purchase
    ● Buyer’s accidental returns
    ● Returning personal items
    ● Returning items claimed to have defects but found by eufy quality control to be in working condition
    ● Returning defective items in international shipping
    ● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

    Not Covered Under Warranty:

    ● Products without sufficient proof of purchase
    ● Lost or stolen products
    ● Items that have expired their warranty period
    ● Non quality-related issues (after 30 days of purchase)
    ● Free products
    ● Repairs through 3rd parties
    ● Damage from outside sources
    ● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
    ● Purchases from illegitimate resource

    eufy is not liable for:

    ● Loss of data incurred from use of eufy products
    ● Returning personal items sent to eufy

    When returning items with a prepaid shipping label provided by eufy, eufy takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. eufy does not provide refunds for items damaged in transit for non-quality related warranty claims.

    Authorized Resellers and Distributors
    Region Official seller Warranty covers purchases from
    US/CA eufy website eufy
    US/CA Amazon.com eufyhome
    US Amazon vendor online
    US eBay.com ankerdirect, anker_outlet_store, eufy_official_store
    US Newegg.com Anker Official Store
    US/CA Aliexpress.com ANKER Official Store
    ANKER Officialflagship Store
    EUFY Official Store eufy
    US Wish.com Ankerdirect
    US Costco Next Anker
    US Google Express Anker, Eufy Official Store
    US B&H Photo in store & online
    US Walmart in store & online & offline
    US Costco in store & online
    US BestBuy in store & online
    US Target (US only) in store & online
    US Micro Center (US only)IPSG/MICROELECTRONICS INC in store & online
    US Woot in store & online
    US Tophatter online
    US ABT ELECTRONICS.COM in store & online
    US Adir Intl dba La Curacao in store & online
    US ADORAMA INC in store & online
    US BARNES & NOBLE COLLEGE BOOKSTR in store & online
    US BELK INC in store & online
    US BJ'S WHOLESALE CLUB INC. in store & online
    US BLOOMINGDALES in store & online
    US BRANDSMART in store & online
    US Canal Alarm Devices in store & online
    US Dillard's in store & online
    US DM/Rarewaves in store & online
    US Electronic Express Inc in store & online
    US EMPLOYEE PURCHASE in store & online
    US GamerCandy in store & online
    US GamerCandy Ebay in store & online
    US HEB GROCERY in store & online
    US INMOTION ENTERTAINMENT in store & online
    US JUSTIN MILLER in store & online
    US Kohl's in store & online
    US Nebraska Furniture Mart in store & online
    US OFFICE SAMPLE REQUEST in store & online
    US PIP GAMING & ELECTRONICS in store & online
    US Rakuten Commerce LLC in store & online
    US RYMAX CORP in store & online
    US RYMAX CORP.COM in store & online
    US SHOPHQ in store & online
    US UNBEATABLESALE.COM in store & online
    US Urban Outfitters.com in store & online
    US WAYFAIR in store & online
    US COKeM International (US only) in store & online
    US ADORAMA CAMERA INC in store & online
    US ADVANCED TECHNOLOGY GROUP INC in store & online
    US ALTEX ELECTRONICS LTD in store & online
    US AMERINET CONSULTING LLC in store & online
    US GamerCandy in store & online
    US AUDIO VISUAL INNOVATIONS INC in store & online
    US AZTEK SYSTEMS in store & online
    US BEACH AUDIO INC in store & online
    US BEACH TRADING CO. in store & online
    US BLUE TECH INC in store & online
    US BMROBOT LLC in store & online
    US BRANDSOURCE WAREHOUSE LLC in store & online
    US BZZLINK INC in store & online
    US CAMCOR INC in store & online
    US CANAL ALARM DEVICES INC. in store & online
    US CDW LOGISTICS INC in store & online
    US CE SHOWROOM INC in store & online
    US COMPUCOM SYSTEMS INC in store & online
    US CONTINENTAL RESOURCES INC in store & online
    US DAISY WHEEL RIBBON CO INC in store & online
    US DAKOTA CENTRAL TELECOMMUNICATIONS C in store & online
    US DISRUPT SOURCING LLC in store & online
    US ELECTRONIC CUSTOM DISTRIBUTORS INC in store & online
    US ELECTRONIC SYSTEMS INC in store & online
    US EMGENCE TECHNOLOGIES INC in store & online
    US EMPLOYEE PURCHASE 1 in store & online
    US EN POINTE IT SOLUTIONS in store & online
    US ENCORE TECHNOLOGIES in store & online
    US FCN INC in store & online
    US FORWARD EDGE LLC in store & online
    US FRONTIER TECHNOLOGY LLC in store & online
    US GHA TECHNOLOGIES INC in store & online
    US GLOBAL DATA CENTER INC in store & online
    US GOLDEN STAR TECHNOLOGY INC in store & online
    US GOVCONNECTION INC in store & online
    US GOVERNMENT ACQUISITIONS INC in store & online
    US GOVX INC in store & online
    US INSIGHT DIRECT USA INC in store & online
    US INTELLIGENT VAR TECHNOLOGY in store & online
    US IT OUTLET INC in store & online
    US ITSAVVY LLC in store & online
    US KIENDELEO LLC in store & online
    US KONICA MINOLTA BUSINESS SOLUTION in store & online
    US MAC BUSINESS SOLUTIONS INC in store & online
    US MAGNELL ASSOCIATE INC (VF NEWEGG) in store & online
    US MICROMEM INTERNATIONAL INC in store & online
    US MOMENT INC in store & online
    US MOREDIRECT INC in store & online
    US NETSYNC NETWORK SOLUTIONS in store & online
    US OFFICE DEPOT INC in store & online
    US OUT OF THE CAVE LLC in store & online
    US PARAGON MICRO INC in store & online
    US PC CONNECTION INC in store & online
    US PC LINKS LLC in store & online
    US PCM SALES INC in store & online
    US PCM SALES/TIGER DIRECT in store & online
    US POMEROY TECHNOLOGIES LLC in store & online
    US PURCHASING POWER LLC in store & online
    US SECURITY CAMERA WAREHOUSE INC in store & online
    US SHI INTERNATIONAL CORP in store & online
    US SIMPLY MAC INC in store & online
    US SIRIUS COMPUTER SOLUTIONS INC in store & online
    US SKC COMMUNICATION PRODUCTS LLC in store & online
    US SMALL DOG ELECTRONICS INC in store & online
    US SONIFI SOLUTIONS INC in store & online
    US STANLEY CONVERGENT SECURITY SOL INC in store & online
    US STAPLES CONTRACT & COMMERCIAL LLC in store & online
    US STAPLES INC STAPLES DIRECT in store & online
    US STEREO NORTH in store & online
    US TECHNOLOGY GROUP SOLUTIONS LLC in store & online
    US TECHNOLOGY INTEGRATION GROUP in store & online
    US TELE COMMUNICATION INC in store & online
    US TUSCALOOSA COMPUTER SYSTEMS INC in store & online
    US UNIVERSITY OF MN-DULUTH in store & online
    US WB. MASON COMPANY INC. in store & online
    US ZEBIT INC. in store & online
    US Ingram Micro Inc. in store & online
    US Next Level in store & online
    US Alarm Services LLC in store & online
    US Fry's (US only) in store & online
    US AAFES (US only) in store & online
    US GameStop (US only) in store & online
    US THE KROGER CO./FRED MEYER, INC (US only) in store & online
    US Hammacher Schlemmer (US only) in store & online
    US Drop/Massdrop online
    US Mediocre Corporation
    meh.com
    morningsave.com
    sidedeal.com
    Mercatalyst.com
    online
    US Amazon Treasure Truck in store
    US Home Depot (US only) in store & online
    US Sam's Club in store & online
    US oculus.com online
    US A.B. Distributing, Inc.  
    US T mobile in store & online
    US Verizon in store & online
    US AT & T in store & online
    US Lowe's online
    US Protempo Limited in store & online
    US Injured Gadget In store
    US Synnex / New Age  
    US Touch Of Modern, Inc. online
    US/EU/ Asia Apple Stores online & in store
    NA Best Buy on Amazon in store & online
    CA BestBuy Canada in store & online
    CA Walmart Canada in store & online
    CA Costco Canada in store & online
    CA The Home Depot Canada in store & online
    CA The Source Canada in store & online
    CA The Shopping Channel/Today's Shopping Choice in store & online
    CA Long View online
    CA Canadian Tire in store & online
    CA Canada Computers in store & online
    CA Sportchek in store & online
    CA RobotShop online
    CA Air Miles online
    CA NLI online
    CA London Drugs in store
    CA CP Rail online

     

    Note: For eufy Security products, the hardware warranty period extends for 12 months from the purchase date, while we provide software upgrade service extends for two years from the purchase date.